Terms and Conditions

Introduction and Acceptance

These Terms and Conditions explain the rules that apply when you use the WebTechGenix website, request information, or purchase services from us. By using the website or entering into a service agreement with WebTechGenix, you agree to the applicable terms described below.

If you do not agree with these terms, you should not use this website or submit a service enquiry. We may update these terms from time to time, and your continued use of the website after changes are posted constitutes acceptance of the updated terms.

Business Information

Website Use

You may use this website for lawful purposes only. You agree not to:

• Submit false, misleading, or fraudulent information through our forms
• Attempt to gain unauthorised access to any part of the website, its database, or backend systems
• Use automated tools to scrape, copy, or overload the website in a manner that disrupts its operation
• Introduce viruses, malware, or harmful code
• Use the website to send unsolicited communications or engage in spam
• Reproduce, redistribute, or sell content from this website without written permission

We may restrict or block access to the website for any user who violates these terms or engages in conduct that we believe is harmful to the website, our business, or other users.

Services and Project Scope

WebTechGenix provides digital marketing and web development services. The exact scope of any engagement may include search engine optimisation (SEO), paid advertising (PPC), social media marketing, content creation, graphic design, website development, AI integrations, maintenance, or other agreed services.

Each proposal should define:

• Deliverables
• Included platforms
• Included pages or campaigns
• Client responsibilities
• Revision limits
• Required access
• Fees and payment schedule
• Third-party expenses
• Expected timeline
• Reporting frequency
• Support period
• Exclusions

Work outside the agreed scope requires a separate quotation, change request, or written approval before it begins.

Proposals and Agreements

A proposal or quotation describes the intended scope, deliverables, and estimated fees for a project. A proposal is not a binding contract until both parties have agreed to its terms in writing and the required payment conditions have been met.

A service agreement or statement of work, when signed by both parties, governs the specific project. Where a project-specific agreement conflicts with these general terms, the project agreement takes precedence for that project unless it states otherwise.

Client Responsibilities

To allow us to deliver agreed services effectively, the client may be responsible for:

• Providing accurate and current business information
• Supplying content, branding, and approved assets in a timely manner
• Giving timely feedback and approvals
• Providing suitable platform access through secure, role-based permissions or invitations
• Ensuring that claims, offers, and supplied materials are accurate and lawful
• Obtaining the necessary rights to supplied images, trademarks, data, and content
• Maintaining required subscriptions, platform accounts, and domain registrations
• Reviewing work before publication or launch
• Following applicable advertising, privacy, and industry regulations
• Protecting account credentials and not sharing them unnecessarily
• Informing WebTechGenix about relevant legal, regulatory, or industry restrictions that may affect the work

WebTechGenix will not request passwords when secure invitation or role-based access is available. Clients should use platform-provided permission systems to grant access.

Fees, Invoices and Taxes

Fees, payment schedules, and accepted payment methods are defined in the applicable proposal or service agreement. Unless otherwise stated in writing:

• Deposits or advance payments may be required before work begins
• Monthly retainers are billed in advance for the service period
• Milestone payments may apply to development projects
• Invoices are due according to the dates specified on the invoice or in the agreement
• Late payments may incur charges or result in suspension of work

The following items are separate from management fees and are not included unless expressly stated in writing:

• Advertising spend paid to platforms (Google, Meta, LinkedIn, etc.)
• Hosting, domain registration, and SSL certificates
• Paid tools, premium plugins, and stock assets
• AI API usage and model-provider charges
• Other third-party costs

Cancellations and Refunds

Cancellation and refund terms depend on the type of service and the terms of the applicable agreement. The following general principles apply unless a project agreement states otherwise:

• Cancellation requests must be submitted in writing to our contact email
• A notice period may apply, as defined in the service agreement
• Work completed up to the cancellation date is billable
• Work already scheduled, committed, or purchased on the client's behalf (including third-party expenses) may remain payable
• Deposits may or may not be refundable, depending on the work performed and the terms of the agreement
• Monthly retainers may or may not be prorated, depending on the notice given and the work scheduled
• Refunds, where applicable, are processed according to the terms of the agreement and applicable law
• Files, assets, and access are transferred after all outstanding invoices are settled in full

Revisions and Change Requests

• The number of included revisions is defined in the applicable proposal or service agreement
• Revisions must relate to the approved project scope
• New pages, features, campaigns, concepts, or major changes in direction may be treated as additional work and require a separate quotation
• Delayed, incomplete, or conflicting feedback may affect the project schedule
• Approval of a deliverable may close the related revision stage
• Additional revisions beyond the agreed limit may be billed at the agreed hourly or per-revision rate

Project Timelines and Delays

Project timelines are estimates and may depend on several factors, including:

• Timely receipt of client content and assets
• Client feedback and approvals
• Required account access and permissions
• Third-party services and integrations
• Platform reviews or approvals
• Development complexity
• Technical issues or bugs
• Change requests submitted during the project
• Force majeure events or circumstances outside either party's control

We do not guarantee specific launch dates or performance dates unless they are expressly agreed in writing in the service agreement.

SEO Service Terms

• Search engines control crawling, indexing, and rankings. WebTechGenix cannot guarantee a specific ranking, traffic level, lead volume, or revenue outcome
• Search algorithms, competitor activity, and market conditions may change at any time
• Significant website changes require client approval before implementation
• Results depend on the technical condition of the website, content quality, competition, domain authority, implementation, and other external factors
• Previous results or case studies do not guarantee future outcomes
• Unethical, undisclosed, or non-compliant work performed by other providers may affect performance

We do not promise indexing, featured snippets, AI search citations, or fixed keyword positions. SEO is an ongoing process that requires consistent effort and is influenced by factors outside our control.

Paid Advertising Terms

• Advertising spend is normally paid directly to the advertising platform and is separate from WebTechGenix management fees
• Platforms control ad approvals, suspensions, delivery, and policy enforcement
• WebTechGenix cannot guarantee clicks, leads, conversions, sales, cost per acquisition, or return on ad spend (ROAS)
• Tracking may be affected by consent choices, privacy settings, attribution limitations, browser changes, and technical issues
• The client is responsible for the accuracy and legality of offers, products, services, and advertising claims
• Unused platform budget is governed by the platform's own terms and policies
• Google, Meta, LinkedIn, Microsoft, YouTube, and other advertising platforms are independent third parties with their own terms

We do not claim special platform access, partnership, or certification unless it is verified and documented.

Social Media Service Terms

• Included platforms, post volume, formats, and approval deadlines are defined in the service agreement
• Content requiring client approval should not be published before authorisation
• Platform reach, follower growth, and engagement cannot be guaranteed
• Sensitive comments and messages may be escalated to the client for response
• Paid social advertising is separate from organic social media management unless expressly included
• Platform outages, algorithm changes, account restrictions, and policy enforcement are outside WebTechGenix's control
• The client remains responsible for providing accurate specialist, legal, medical, or financial information shared through social content

Website and AI Development Terms

Website Development

• Features, pages, integrations, and platforms are defined in the proposal
• Browser and device testing covers the agreed scope and commonly used browsers
• Third-party software, themes, plugins, and fonts may have separate licences and terms
• The client is responsible for reviewing content and functionality before launch
• Ownership transfer of custom deliverables may depend on full payment
• Hosting, maintenance, backups, and updates are included only when stated in writing
• Future browser, platform, API, or plugin changes may require additional work that is not included in the original project
• No website can be guaranteed to be completely error-free, permanently compatible with all devices, or immune from security threats

AI Development and Integrations

• AI outputs may be incomplete, inaccurate, or unsuitable for the intended purpose
• AI features should not replace professional legal, medical, financial, or safety advice
• Performance depends on the models used, prompts, approved data, integrations, and third-party availability
• API usage fees and model-provider charges may be separate from development fees
• The client must not submit confidential, personal, or restricted data to an AI workflow unless that workflow is approved for such information
• Human review may be required before AI-generated output is published or used
• AI providers may change models, limits, pricing, or availability at any time
• WebTechGenix does not guarantee identical AI output across requests or continuous availability of third-party AI models

Third-Party Platforms and Expenses

Our services may involve third-party platforms, tools, and services. The client is responsible for maintaining its own accounts, subscriptions, and compliance with third-party terms. Third-party costs — including advertising spend, hosting, domains, premium plugins, stock assets, and AI API usage — are separate from WebTechGenix fees unless expressly included in writing.

WebTechGenix is not responsible for the actions, policies, outages, or changes of third-party platforms and service providers.

Intellectual Property

The following distinctions apply to intellectual property in project work:

• Client-owned materials — pre-existing materials provided by the client remain the property of the client
• WebTechGenix pre-existing tools — templates, methods, frameworks, and internal tools developed by WebTechGenix before or independently of the project remain our property; the client receives a licence to use them as part of the delivered work
• Custom project deliverables — ownership or usage rights for custom work created specifically for the project may transfer to the client upon full payment, as defined in the service agreement
• Third-party components — software, fonts, images, plugins, and open-source components are governed by their respective licences; WebTechGenix does not transfer ownership of third-party components it does not own
• Drafts and rejected concepts — unfinished drafts and rejected concepts remain the property of WebTechGenix unless the agreement states otherwise

Transfer of ownership or usage rights may be conditional on full payment of all project fees. We do not promise complete ownership of third-party components that we do not own.

Client-Provided Materials

The client confirms that it has the necessary rights and permissions to use all materials it provides, including:

• Logos and brand assets
• Images, videos, and music
• Testimonials and reviews
• Customer data
• Trademarks and product information
• Written content and copy
• Software or code

The client remains responsible for any unauthorised, misleading, or unlawful materials it supplies. WebTechGenix may refuse to publish or use materials that it believes may infringe third-party rights or violate applicable law.

Confidentiality

Both parties agree to protect confidential business information received during the course of a project. Confidential information includes non-public business details, strategies, financial information, and project data that is identified as confidential or that a reasonable person would understand to be confidential.

This obligation does not apply to information that is already public, independently developed, or required to be disclosed by law or legal process. We do not publish detailed confidential security procedures or internal operational methods.

Data Protection

Each party must handle personal information in accordance with its responsibilities and applicable privacy law. Our general practices are described in our Privacy Policy.

If WebTechGenix processes personal data on behalf of a client (for example, managing advertising audiences or customer lists), a separate data-processing agreement may be required to define each party's roles and obligations under applicable privacy law.

Portfolio and Publicity

Unless the client opts out in writing, WebTechGenix may display completed work, the client's name, and the client's logo in its portfolio, website, and marketing materials to demonstrate our capabilities.

To opt out, the client may notify us in writing at any time. We will not disclose confidential campaign data, account credentials, unpublished work, or private performance results without the client's permission.

Service Suspension or Termination

We may suspend or terminate services in circumstances including:

• Overdue or unpaid invoices
• Unlawful activity or requests for prohibited work
• Abuse, harassment, or threats directed at our team
• Security risks or unauthorised access attempts
• Repeated failure to provide required information, access, or approvals
• Material breach of the service agreement
• Platform-policy violations that cannot be resolved
• Requests for deceptive, misleading, or fraudulent work

Upon termination, the client remains responsible for all outstanding invoices and completed work. Access to project files, accounts, and deliverables is transferred after final payment. We may retain copies of project records as required for accounting, legal, or legitimate business purposes.

Disclaimers

• Services are provided according to the agreed scope described in the applicable proposal or service agreement
• Marketing, SEO, and development outcomes depend on factors outside WebTechGenix's control, including platform behaviour, competition, and market conditions
• Third-party services may change, fail, or become unavailable at any time
• Information on this website is general in nature and is not legal, financial, tax, or professional advice
• Case studies and previous results do not guarantee future performance

Limitation of Liability

To the extent permitted by applicable law, WebTechGenix is not liable for indirect, incidental, special, or consequential damages arising from the use of our services or website. Our liability for any claim arising from a service is limited to the fees paid by the client for the specific service that gave rise to the claim, subject to applicable law.

Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.

Indemnification

The client agrees to indemnify and hold WebTechGenix harmless from claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• Client-provided materials that infringe third-party rights
• Inaccurate or unlawful claims, offers, or advertising content supplied or approved by the client
• The client's failure to obtain necessary rights, consents, or licences
• The client's breach of these terms or the applicable service agreement

This indemnification obligation is subject to applicable law and does not apply to losses caused by WebTechGenix's negligence or wilful misconduct.

Governing Law and Disputes

These terms and any service agreements are intended to be governed by the law of the jurisdiction in which WebTechGenix is established, unless a project agreement states otherwise.

Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes in good faith through direct discussion. If the dispute cannot be resolved through discussion, the parties may pursue mediation or other dispute-resolution methods as agreed, or proceed in the courts of the applicable jurisdiction.

Consumer rights that cannot be waived under applicable law are not affected by these terms.

Changes to These Terms

We may update these Terms and Conditions from time to time. When we publish material changes, we will update the "Last updated" date at the top of this page. We encourage you to review these terms periodically.

Changes to terms that govern an active service agreement will be communicated to the client and, where appropriate, require mutual agreement before taking effect.

Contact Information

If you have any questions about these Terms and Conditions, please contact us using the details below.

These Terms and Conditions are provided for informational purposes and do not constitute legal advice. They should be reviewed by a qualified legal professional in the applicable jurisdiction before publication to ensure they meet all applicable legal requirements for your specific business.